50% OFF SELECT STYLES
Out with the old, in with the new. Save 50% off select styles here using code SAVE50 at checkout. Discount cannot be combined with other offers.
SAVE 20% WHEN YOU SIGN UP FOR OUR MAILING LIST
Save 20% off your next online order when you sign up for our mailing list here. Discount cannot be combined with other offers.
FREE SHIPPING
Receive free standard shipping on all orders over $49. Discount is applied automatically at checkout. All orders under $49 will have a flat shipping rate of $9.95. Applies to the continental U.S. only.
To learn more about our shipping policies, please visit our Shipping Guidelines Page
Shipping and Delivery Times
It is our goal to process all orders within one (1) business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday from 9:00am - 5:00pm EST). If your order is placed on a weekend or holiday, your order will be processed and shipped the following business day. All orders placed after 1:00pm on a regular business day will be processed and shipped the following business day. All orders are subject to availability.
All orders are shipped via FedEx Ground/Home, unless otherwise specified by customer. Due to the size of our products, we cannot deliver any orders to P.O. boxes. Please always provide a physical address to insure delivery. Depending on the destination, please allow 3-7 business days for shipping. For estimated delivery time to your location, please view the map below. NOTE: All shipping times shown below are estimates.
Expedited Shipping
For guaranteed shipping, choose an expedited shipping method at checkout. USPS Priority Mail shipping (1-3 business days) is not a guaranteed method of shipping. FedEx Expedited Shipping services are guaranteed and available at an additional fee. Please select the appropriate service during checkout to ensure timely delivery of your order.
International Shipping
Shipping charges for international orders vary greatly. Please send us an e-mail at info@ravenscroftcrystal.com with the item(s) that you are interested in buying, your full address, and the destination country. We will respond within two (2) business days with estimated shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. We cannot guarantee international shipments. Any delays in time, damages, or lost packages will have to be handled directly with the shipping carrier by the customer. You may be charged customs or import fees from the destination country prior to delivery. These charges are from the customs department of the country and are not the responsibility of Ravenscroft Crystal. In some cases, additional shipping charges may apply after your order is shipped.
Breakage
At Ravenscroft, we strive to make your buying experience with us as easy as possible. We have worked to perfect our packaging and make our items as secure as possible using ground shipping guidelines. However, no matter how securely items are packaged, glass can occasionally break in transit. If you receive a damaged item, please contact us within seven (7) business days of receipt of your order. Claims of a later date will not be honored. A replacement for the broken item(s) will be issued.
Cancellations
Once an order has been placed, it cannot be cancelled, rerouted, or redirected. If you would like to return the item, please see our Returns and Exchanges policy. Refusal of delivery of non-damaged goods will result in a minimum $10 return delivery fee.
Undeliverable Shipments
Most shipping carriers make three attempts to deliver a package. Unless requested by customer, our packages do not require a signature for delivery. It is generally up to the delivery driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. In this case, an additional shipping charge will be deducted from any refund and/or an additional shipping charge will be required for reshipment. In the case where an order was shipped as a gift directly to recipient(s), all undeliverable packages returned to Ravenscroft Crystal will be forwarded to buyer's billing address.
Returns and Exchanges
We offer a 30-day customer satisfaction guarantee for all orders placed on RavenscroftCrystal.com. If you are unhappy with your item for any reason, we offer free returns and exchanges within thirty (30) days of receipt. To process your return, contact us at email@shopravenscroft.com and a customer service representative will be happy to assist you with your return. At this time, we are unable to offer free returns or exchanges for orders placed outside the continental U.S.
In order to return your item, you must retain all original packaging. Items that are returned without original packaging are subject to a 20% restocking fee. Shipping will not be refunded. Please package your return carefully; we are not responsible for items that are broken during return shipping.
NOTE: Our return policy applies only to orders placed on RavenscroftCrystal.com. For all third-party orders, you must go through the original seller to find out their return policy. Your order will be subjected to the return policy of that company. We are not responsible for orders place through third-party sellers, nor do we have your order information on file. This includes, but is not limited to, orders placed at Amazon.com, Bed, Bath, and Beyond, Wayfair.com, retail stores, wine shops, engraving and personalization companies, and any and all third-party online and in-store sellers. We reserve the right to change or alter this return policy at any time.
Manufacturer's Warranty
Any products with a manufacturer's defect will be replaced within 60 days of purchase at no charge. In order to receive a replacement, the original item must be returned to Ravenscroft Crystal. Upon receipt, Ravenscroft Crystal will inspect the product for defects. Any items that are found to have a defect will be replaced. Examples of a defect may include large bubbles or loose stoppers; please read our Policy on Handmade Goods below for more details. In order to redeem your warranty, please send the following information to email@shopravenscroft.com: name, e-mail address, delivery address, item name and quantity to be returned, and a copy of the order receipt. If your order was placed within 60 days, you will receive a prepaid UPS return shipping label. Please note that customized products (i.e., items that have been engraved or personalized) are not eligible for the manufacturer's warranty.
Extended Warranty
Click here to register your product for our exclusive extended warranty with your warranty registration number.
Policy on Handmade Goods
Many Ravenscroft items are handmade by skilled glassblowers. As with any handmade item, there are occasionally slight variations between products, such as small bubbles. These minor imperfections are generally not considered flaws, but rather are the unique signature of hand-cut glass. If for any reason you are unhappy with your item, please refer to our Returns and Exchanges policy above.
A note about decanter stoppers: Our decanter stoppers are made by being hand-ground into the neck of each decanter during the manufacturing process. This means that each stopper is unique, made individually fit each decanter. Therefore, if your stopper breaks, we are unable to replace just the stopper, as there is no other stopper that will fit your handmade decanter. Please also note that our stoppers are made of crystal and are not made to be air-tight. Your stopper should be a perfect fit for your decanter. If you find your decanter stopper does not fit snugly into your decanter and shakes excessively, please contact our customer service team at email@shopravenscroft.com to assist you.
Breakage
At Ravenscroft, we strive to make your buying experience with us as easy as possible. We have worked to perfect our packaging and make our items as secure as possible using ground shipping guidelines. However, no matter how securely items are packaged, glass can occasionally break in transit. If you receive a damaged item, please contact us within seven (7) business days of receipt of your order. Claims of a later date will not be honored. A replacement for the broken item(s) will be issued.
